Should you have a change of mind about your order, you have 7 days upon receiving your order to request for a refund in the form of store credits.
Store credits can be used for online and in-store purchases.
✗ Please note that we no longer provide size/item exchange.
✗ Strictly no drop-offs at our retail stores for all online returns
✓ Returns will only be accepted through mail
✓ Returns are only accepted for Regular priced Ple.sel apparel. This does not include: Orders made with promotional codes, store credits, sale/flash sale items and non-clothing items such as bags or accessories.
✓ Item(s) must be in returned in their original condition. Unwashed and unworn, with original tag still intact. Items that do not fulfil this criteria will be duly rejected.
✓ Requests for returns must be made within 7 working days of receiving your item.
1. To start your returns process, please drop us an email at sales @firstname.lastname@example.org within 7 working days of receiving your item. Please specify your order number in the email subject (eg: Returns Request: Order #88888) and indicate the item(s) you wish to return within the email.
2. If your returns request fulfils the Returns Criteria (stated above), you will be provided with our Return Address.
3. Please mail your item(s) back to us within 7 days from confirmation of your Returns Request, via a trackable method (eg: Courier/Registered Mail/Smartpac). Postage costs will borne by customer. Please take note that Ple.sel will not be responsible for your return parcels should they get lost in transit. Strictly no drop-offs at our retail stores.
4. Upon receiving your item(s), the team will take 7 working days to process the return. Once the return criteria has indeed been fulfilled, Store Credit will be issued to your account.
✗ Sale / Flash Sale items / Bodysuits / Lifestyle products
✗ Orders made using Promotional Codes (except first timer code ) or Store Credit
✗ Dropping off or exchange of online purchases at the stores
✗ Items without the original care tag, regardless of reason
✗ Items that have been deliberately damaged to be eligible for returns
✗ Items that have become defective after washing/ironing/handling by customer
- Eligibility for returns will be determined based on the discretion of Ple.sel staff.
- All returns will be processed within 7 working days.
- If, upon receiving your item, we have determined that your item(s) does not meet the Returns Criteria, you will not be issued store credit.
- In cases whereby the item returned is not eligible for Store Credit, the postage costs for the item to be mailed back will be borne by the customer.
- Personal discount codes & Store Credit issued by Ple.sel are strictly non-transferrable (regardless of reason) and cannot be sold to other customers for cash. Ple.sel reserves the right to reject any transaction if these terms are not adhered to.
- Ple.sel reserves the right to amend our terms without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at enquiries @email@example.com.
As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making Ple.sel a pleasant place to shop and for our staff to work in.